GOT SOME QUESTIONS?LET’S ANSWER THEM!

We’re here to help. Should you wonder about shipping, payments, returns or perhaps the product itself?


Below you’ll find our extensive FAQ. If you can’t find what you’re looking for, don’t hesitate to contact us directly.

GET IN TOUCH WITH US HERE

YOUR ORDER

Free shipping on orders above SGD 250

Enjoy free international shipping with on orders above SGD 250.

For orders below SGD 250, standard shipping rates apply (calculated at checkout).
Please note: Import duties or local customs fees (if any) are not included and may be charged separately by your local authorities.

How long does shipping take?

We deliver within 5–7 working days, depending on customs clearance in your country. In most cases, orders arrive within 3–5 working days.

✨ Please note: During peak seasons, public holidays, or unforeseen courier/customs delays, shipping may take a little longer. Rest assured, we’ll  do our best to get your order to you as quickly as possible!

Do I have to pay any import taxes?

We ship to Singapore, Malaysia, Thailand, Vietnam, Hong Kong, Taiwan, South Korea, and Japan.

A quick heads-up: Import duties and taxes (if any) aren’t included in your order total. These are set by your local customs office and are paid directly to them. Most of the time, it’s a smooth process — but if you’re unsure, it’s always best to check with your local customs before placing your order.
We’ll handle the shipping, you just get ready to enjoy your MiniMeis adventures!

What about returns?

Sale of products are final and cannot be returned, exchanged or refunded. This is to ensure that all customers receive goods in original brand new condition.
If you receive a defective or incorrect item, please email us at info@savvymamasg.com within 7 days of purchase with:

  • A clear image or video of the defective/wrong product
  • Your order number

Once verified:

  • Singapore Orders: We will arrange a courier to collect the product and send a replacement at no additional cost.
  • Overseas Orders: A courier fee will apply for collection and replacement shipping, which will be quoted based on your location.

Your trust means everything to us — thank you for supporting our small business and for giving your little one the best seat in the world!

How do I contact you?

We’d love to hear from you!
Whether you have a question, need help with your order, or just want to share your MiniMeis adventures, we’re here for you.

Simply visit our Contact us page to reach us directly, and our team will be happy to assist you with any questions, remarks, or suggestions.

OUR PRODUCT

What is the difference between G4 and G5?

The G5 collection is upgraded with:

  1. Matte Premium Fabric, from recycled Ocean Waste materials.
  2. Softer shoulder straps and padding for improved user comfort.
  3. Even easier to use with Velcro straps and no adjustments on the back.
  4. Refined detailing with color matched components, improved stich work, silicone leathers and molded logos.
What is the difference between Premium and Core?

The G5 Premium has mesh ventilated back panel.

The Olive Premium also has black finish on stainless steel frame and even more refined detailing and printed logos

What age is MiniMeis suitable for?

One of the many benefits of the MiniMeis shoulder carrier, is that it can be used for many years. Our main guidelines are from earliest 6 months and to 4 years old. But every child is different and have different needs. As in a highchair, the child should be able to sit upright without support before sitting in a MiniMeis. The child has to be able to hold her head up. For the youngest users (from approx. 6 – 10 months.), the provided shoulder strap can be used for extra upper body support. See our Starter guide for more info.

How much weight can MiniMeis hold?

The Minimeis is tested according to European standard EN-13209-1:2044 and US standard ASTM F 2549 14a for framed carriers. The carrier has been tested up to the set standard of 18 kg. That said, the durable material used on the MiniMeis can withstand more weight than you’d comfortably want to carry – so it’s really up to you, the parents, how much weight you want distributed on your shoulders.

What if I am a Plus-Size?

You can order extension straps to make sure you will be able to use our MiniMeis comfortably. Extension straps increase the chest width from 122 cm / 47 in (standard) to 160cm / 63 in(Plus-Size). Please add the straps from this page to your cart when ordering you carrier.

Is MiniMeis equally suitable for women and men?

The product is made by fathers on the basis of male anatomy. Many mothers have fallen in love with our product, others are not quite comfortable with it. The size and shape of women’s breasts naturally vary to a greater extent than on men. Our tip for women (or men) with a large chest area: When attaching the MiniMeis to your body, tighten the side straps firmly and leave the chest strap untightened. If the carrier is still not comfortable, then release the chest strap. The two side straps must remain connected and tight. In this way you will have no pressure over the chest area, whilst the MiniMeis will still sit tight and secure to your torso. See our Startguide for video tutorial!

Is MiniMeis secure/safe?

MiniMeis has been tested for several years, and the safety element has always been the most important element during development.MiniMeis G4 has been tested and approved according to both European standard EN-13209-1:2044 and US standard ASTM F 2549 14a. It is one of the most secure carriers on the market. Since MiniMeis is not a free hanging support unit, the restraint and weight distribution system is less subject to material fatigue caused by gravity than conventional carriers. The child is not placed in any unnatural positions during use, but rather sitting in a natural position safely secured on the parent’s shoulders. The weight of the child is evenly distributed through the carriers’ body, which allows parents to maintain the natural human balance during active use. The leg straps replace the traditional hand grip during shoulder carrying and attach the child’s legs to the harness. The backrest protects the child from falling backwards and the adults head prevents the child from falling forward. A waist belt is provided for extra safety.

For our smallest users (approx. 6 – 10 months), the MiniMeis has an optional shoulder strap that can be used for extra support and safety. With this strap the child is secured with a patented 9-point harness. See our starter guide for more info. The MiniMeis G4 is equipped with a patented weight distribution system that allows the child to sit on an elevated arch, avoiding direct pressure on the adult’s neck, shoulders and collarbone. Parents only concern is to be aware of obstacles above their head, which would also be the case when carrying your child on the shoulders without MiniMeis.

Be Safe: Dont Use a Fake MiniMeis

Buy MiniMeis products from trusted sellers only

MiniMeis’ unique quality products have caught the attention of counterfeiters worldwide. As we continue to grow successfully, the challenge of preventing fake MiniMeis products from reaching the market increases.

We, at MiniMeis, want children all over the world to be safe and grow with our products. However, the downside to the success of our products is that we are increasingly being copied and consumers now risk being fooled into buying false products.

We want to make you aware of this problem so this doesn’t happen to you and your family.

We care about your safety

The sad truth is that we deal with counterfeit and false products every day. Testing and analysis of fake MiniMeis products demonstrates that copies are of dangerously poor quality.

As a manufacturer of children’s products, MiniMeis works hard to maintain the highest and most rigorous standards for safety, non-toxic materials, quality and workmanship. Our shoulder carrier is the only one that has passed all safety standard tests in the EU and US.

Our concern is that the counterfeit industry doesn’t have sufficient focus on quality and safety standards. Copied MiniMeis products may not be safe, even if they look and feel like real MiniMeis products. Only the original MiniMeis products are guaranteed to be compliant with all regulatory requirements.

Copying MiniMeis products is illegal

As many other well-known brands, we have recognized that we need to protect our children, customers, our business and the integrity of our brand by rigorously combating the copy business. We consistently go after counterfeiters to stop their products.

Copying products is illegal and it also hurts both customers and our business. MiniMeis allocates huge resources every year towards the fight against counterfeiting. That money could have been spent on developing new, safe MiniMeis products.

You can help

MiniMeis is known for the superior product quality and unique design, always in the best interest of the child. Our mission is to make products that grow with your child and to keep your child safe from harm. If you think you have discovered false MiniMeis products, we would very much appreciate you telling us by sending an email to contact@minimeis.com. By fighting false products we keep our children safe and our business healthy.

Where to buy your MiniMeis products safely

Your best protection against counterfeit products is to purchase only from certified retailers or minimeis.com. Our warranty registration serves as your guarantee.

Lift your child to new heights and experience how fun, safe and easy it is to go on adventures with your child with our innovative carrier!

All the best!
Dads and founders of MiniMeis,
Tarjei and Julius